This Privacy Policy explains how Cybermate Solutions ("Company", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, use our services, or otherwise interact with us.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
Cybermate Solutions is an IT and cybersecurity service provider based in Sanhoula, Bhagalpur, Bihar, India. We offer services such as cybersecurity assessments (including VAPT and penetration testing), web and app development, IT support, network security, cloud deployment, digital solutions, and training.
For any privacy-related queries, you can contact us at: admin@cybermatesolutions.in.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and address
- Business or company name and role
- Project or service requirements and technical details
- Messages and attachments submitted through our contact forms or support channels
- Billing and invoicing details (note: online payments, if any, are handled by secure third-party gateways)
2.2 Information Collected Automatically
When you access our website, we may automatically collect certain information such as:
- IP address and approximate location
- Browser type, version, and device information
- Pages visited, time spent, and referral URLs
- Technical logs and usage patterns for security and analytics
2.3 Information During Cybersecurity Services
When performing cybersecurity work (e.g., VAPT, audits, penetration testing), we may temporarily access or process:
- System, network, and application details
- Configuration files, logs, and error reports
- Test credentials or accounts provided solely for testing purposes
This information is used strictly within the agreed scope of work and is treated as confidential.
3. How We Use Your Information
We use collected information for purposes including:
- Providing, operating, and managing our services
- Responding to inquiries, support requests, and communication
- Preparing proposals, quotations, and agreements
- Improving website performance, user experience, and security
- Monitoring and preventing fraud, abuse, or cyber threats
- Complying with applicable laws and regulations
We do not sell your personal data to third parties.
4. Legal Basis for Processing
Depending on your jurisdiction, we may process your information based on one or more of the following legal bases:
- Your consent (e.g., when submitting forms or opting-in to communication)
- Performance of a contract (to deliver our services)
- Legitimate interests (such as improving services, security, and support)
- Compliance with legal obligations
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Analyze website traffic and performance
- Improve user experience and security
You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
6. Data Sharing & Third Parties
We may share your information with trusted third parties such as:
- Hosting providers and infrastructure services
- Email, communication, and analytic service providers
- Payment gateways or financial institutions (for billing and transactions)
- Technical partners or subcontractors assisting in project delivery
We require third-party providers to handle your information using reasonable security measures and in accordance with applicable laws.
We do not sell or share your information for random third-party marketing programs.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Maintain records for legal, tax, or regulatory requirements
- Resolve disputes and enforce our agreements
Cybersecurity reports, logs, and related technical data may be retained for a reasonable period for reference and compliance unless you specifically request deletion where applicable.
8. Data Security
We implement reasonable technical and organizational measures to protect your data, including restricted access, secure configurations, and security monitoring. However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.
9. International Data Transfers
If your information is transferred outside your country (for example, via cloud hosting or external service providers), we will take reasonable steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.
10. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal obligations
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at admin@cybermatesolutions.in. We may need to verify your identity before processing your request.
11. Children's Privacy
Our services are not directed towards children under 18 years of age. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can remove the information.
12. Third-Party Links
Our website or reports may contain links to third-party websites, tools, or services. We are not responsible for the content, security, or privacy practices of those third-party sites. We encourage you to review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices. The latest version will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, you can reach us at:
Cybermate Solutions
Sanhoula, Bhagalpur, Bihar, India
Email: admin@cybermatesolutions.in
Effective Date: December 06, 2025